BT Premium Cordless Home Phone Trio Handsets with 100% Call Blocking, Mobile Sync and Answer Machine This item is used, but is in perfectly working condition and in its original packaging. The outer sleeve is missing though. The item will have some scratches and marks. Serial numbers have only been covered for photos. All contents pictured are included in the listing. If cash on collection is more convenient for you, then we can negotiate a better price. If you have any questions regarding this item, feel free to message me prior to your purchase.